![]() ![]() If the test indicates any issues, then use the next section for solutions.Ĭommon issues and solutions For issues with….To review the notifications and video settings, click the respective tab in the Preferences window.To review the mic settings, click Advanced Mic Settings.Review the volume settings for calls, phone ringer, chat notifications, and interaction notifications for the selected device.Review the audio device profile selection, if necessary.On the Sound tab, review the audio settings. To review selections made in the Preferences window, click Device Volumes.To go back to the Audio Controls section, click back.To view band statistics, click Show Bandwidth Stats. ![]() The Phone Settings section populates the progress and results of the diagnostics tests. To run diagnostic tests, click Diagnostics. In the Audio Controls section, review the audio device profile selection in the list.
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